‘925silvershine.com’ promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier we are of course confident that you already vouch for us!
We deliver jewellery to more than 220 countries across the globe. Register with us to receive updates on shipping, promotions and other related information.
All the products delivered to buyers by us are fully insured. We deliver ‘available- in-stock’ jewellery within 7-10 business days and 10-15 business days for ‘make-to-order’ items.
We are very well appreciated and satisfied with our practices for fast dispatch of all orders. Orders will be shipped within 4 – 5 working days after receiving the payment and depending on the product and its availability.
We ship orders Monday through Saturday, except on holidays. However, at times when we are hosting sales or the holiday season are going on or other busier times it might take an additional day or two in dispatching the orders.
Once an order is dispatched by us we will notify you of the dispatch through email given by you when the order was placed.
From the time of receiving your payment authorization and funds are cleared, delivery time will be:
Any delivery times displayed on the website are estimates only, based on the information provided to the Seller by the relevant shipping company. Orders placed during sale periods can take up to 5 days to dispatch. International - Please be aware that packages may be subject to delays at the port of entry of various International countries outside of Australia. The Seller takes every effort to ensure a quick and smooth delivery, but does not take responsibility for any delays which may be applied via customs and duty offices in the receiving country.
We ship orders through UPS, FedEx and EMS all of which offer a tracking numbers. We determine the shipping carrier once we know the country. We also see to it that the carrier is fast, secure and does not involve clearance or excess taxes and duties for the buyer.
The delivery time through Express shipping such as UPS, FedEx is 5-7 business days and 15-20 business days for EMS Postal Service. Please note that the shipping charges include shipping, insurance, Indian custom clearance charges, packaging and agent charges. Custom charges or any taxes applicable in the buyer’s country are the sole responsibility of the buyer and to be paid by the buyer only.
For all orders shipped within India, mandatory sales tax (CST) of 1% is added upon checkout.
All orders are delivered between 9am and 5pm on business days. In some cases, courier service may deliver parcel outside of these hours
All packages delivered by courier need to be signed for in order to accept the package. Should an ATL (Authority to Leave) be stated on the purchase notes by the buyer then the buyer accepts all responsibility for missing packages left by the courier.
At the time of order you will be required to provide a contact phone number, which may be used by the courier to arrange delivery. Noting:
Your order will be delivered to the delivery address provided by you. Please double check your delivery information to ensure it is correct. To ensure the fastest delivery and to avoid non-delivery we strongly recommend using a business address as your shipping address.
Please note courier services are not able to deliver to PO Box addresses and therefore we may not be able to service orders with PO Box addresses.
Once the order leaves the Seller, the Seller cannot be held liable for any lost, missing or damaged goods or parcels. Any such event should be disputed by the customer directly with the courier company. Risk passes to the customer once the goods are consigned to the courier.
If you are not available at the time of delivery - Our delivery partner may leave a card at the address. You may need to contact the courier company to arrange for re-delivery or they may indicate an address where your parcel can be picked up.
Once the orders are dispatched and the tracking details are received we upload the tracking number and the shipping carrier details to your order, therefore please kindly look for the details in your order history on your My Account page for shipping status and estimated delivery times. We also mail you the tracking numbers with the name of the carrier through which the goods were dispatched when we notify you of the dispatch.
Do not hesitate to Contact Us if there are any questions at all about your order status and other details.